Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the WhoBe mobile applications (iOS and Android), the WhoBe web application, Google Sheets templates, automations, and related services (“Services”) provided by HowBe LLC (“HowBe”, “we”, “us”, or “our”). By using the Services, you agree to these Terms.

1. Eligibility & Account

The Services are not intended for children under 13. You must be at least 18 years old (or the age of majority where you live) to agree to these Terms on your own; if you are between 13 and 18, a parent or legal guardian must review and agree to these Terms on your behalf. You are responsible for maintaining the security of your Google account and any devices you use to access WhoBe.

2. Authentication

We use Google Sign-In, through Google Firebase Authentication, to authenticate you. Your Firebase user ID and the email address associated with your Google account are stored in our authentication system so that we can recognise your account, keep you signed in, and respond to support and deletion requests. These records are deleted when your account is erased, as described in the WhoBe Privacy Policy.

3. Data Ownership & Storage

  • Your core contact records live in Google Sheets that you own. You control sharing, deletion, and retention in your own Google Drive, and you can delete rows, tabs, or the entire Sheet at any time.
  • Contacts you import from your device or other sources are transmitted over an encrypted connection and written into your Google Sheet. We do not keep a copy of your full contact database on our servers.
  • Operational data needed to run the Services is stored on HowBe's servers and with our processors. This includes your authentication record, app settings, subscription status and AI credit balances, data you create through events, organizations, referrals, follow-ups, introductions, and WhoBe AI features, and a hashed index of your contacts' email addresses that powers network features. The Privacy Policy describes this data, where it is stored, and how long it is kept.
  • If you use AI features, the content you submit (such as text, notes, voice transcripts, business card images, and relevant contact fields) is transmitted to Google Cloud Vertex AI for processing, as described in the Privacy Policy.
  • Our automations process your data to complete actions you initiate within WhoBe.

4. Acceptable Use

  • Use the Services only for lawful purposes and in accordance with these Terms.
  • Do not attempt to reverse engineer, interfere with, or disrupt the Services.
  • Do not upload or process data you are not authorized to store in your Google Sheet.

5. Privacy

Your use of the Services is also governed by the WhoBe Privacy Policy, which describes what we collect, where it is stored, who processes it, and how you can export or delete it.

6. Third-Party Services

The Services rely on Google Workspace (Drive and Sheets), Google Firebase, Google Cloud (including Vertex AI), and payment and subscription processors such as the Apple App Store, Google Play, RevenueCat, and Stripe, and may integrate optional third-party tools you choose to enable. Your use of those services is subject to their separate terms and policies.

7. Subscriptions, Credits & Purchases

Some features require a paid subscription or AI credits. Purchases made through the App Store or Google Play are governed by those stores' terms and refund policies; purchases made through Stripe are governed by Stripe's terms. Prices and plan features may change; changes apply to future billing periods.

8. Intellectual Property

HowBe retains all rights, title, and interest in the Services, including software, documentation, and branding. These Terms do not grant you any right to use our trademarks, logos, or proprietary materials except as needed to use the Services. All rights reserved by HowBe LLC; reproduction or redistribution requires our prior written consent.

9. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not guarantee uninterrupted or error-free operation.

10. Limitation of Liability

To the maximum extent permitted by law, HowBe will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data stored in your Google Sheet.

11. Indemnification

You agree to indemnify and hold harmless HowBe from any claims arising out of your misuse of the Services or violation of these Terms.

12. Termination

We may suspend or terminate access if you violate these Terms. You may stop using the Services at any time; uninstalling or disabling WhoBe leaves your Google Sheets data under your control. You can delete your account and the data we hold from Settings → Privacy & Data in the app or at whobe.howbetech.com/delete-account.html.

13. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date below reflects the latest revision. Continued use after changes take effect constitutes acceptance.

14. Contact

For questions about these Terms, contact us at whobe@howbetech.com.

Last updated: October 23, 2026